Baptist Health and Wolfson Children’s Launch Free 24/7 Crisis Text Lines for All Ages – Action News Jax


JACKSONVILLE, Fla. — With the growing need for accessible mental health resources, local Baptist Health and Wolfson Children’s Hospital are partnering with Crisis Text Line – the nation’s largest text-based crisis intervention service — to provide assistance in delivering mental health just like a Text.

The Crisis Text Line is designed to help people who feel alone and face mental health issues, from children to adults.

Anyone can text LIFE to 741741 Connect with an experienced, trained crisis counselor and receive full confidential support, 24 hours a day, seven days a week. All consultants are trained in active listening, collaborative problem solving, and safety planning to help copywriters navigate and express difficult emotions.

“COVID-19 continues to have a myriad of negative impacts on the mental health of adults, adolescents and children, and we are committed to finding new, innovative ways to better serve our community,” said Terrie Andrews, Ph.D., Vice President of Baptist and Wolfson Children’s Behavioral Health.

“In a focus group of local teenagers, we found that they prefer texting to asking for help rather than calling because it was easier to express their feelings. Crisis Text Line is not only an accessible option for those in need, but an accessible option that expands our reach and helps us prevent future crises.”

Since the service launched in 2013, Crisis Text Line has responded to more than six million texts, 75% of which were from people under the age of 25.

Another option for adults, teens, and children is to call the Baptist Health 24-hour crisis hotline or the Wolfson Children’s Kids & Teens Helpline at (904)-202-7900 to consult with a trained mental health professional in Communicate and receive emergency telephone support and assessment, information on crisis stabilization and referral for follow-up if necessary.

For parents, educators, healthcare providers, and other concerned adults interested in starting a conversation about mental health with children or young people, Wolfson Children’s offers free, evidence-based educational tools and resources through the On Our Sleeves service, a national movement around the Breaking stigma surrounding the mental health discussion and promoting well-being. A monthly newsletter is also available at

Care Connect Plus has a referral website to help members of your community who may be going through a difficult time.


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