NES reaches out to customers to fund new program

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NASHVILLE, Tenn (WTVF) – Nashville Electric Service launches a new program to finance home energy upgrades for lower-income customers.

Many older homes across Tennessee are in need of energy efficient upgrades that their homeowners cannot afford, and NES is running a program to meet that need.

At the beginning of the new year, NES is launching the “Power of Change” program, in which all NES bills (both residential and commercial customers) are rounded up to the nearest dollar.

The decision comes after Davidson County Metro Council asked NES to create an “all-round” program with 100% of the funds raised going straight to NES ‘Home Uplift program for immediate home improvement for qualified homes to distribute. Requirements include income levels, home ownership in the NES service area, and the primary heating and cooling source is electrical.

Working with the Tennessee Valley Authority (TVA), the Home Uplift program has provided efficiency improvements to more than 400 homes in Davidson County since its launch in 2018, resulting in improvements averaging $ 8,000 per home.

Many of the homes in dire need of these renovations are in low-income areas in both rural and urban communities.

Without energy efficient equipment, adequate weathering, or insulation, outdated equipment and HVAC systems can use excessive amounts of electricity, leaving these residents heavy monthly utility bills, according to the NES.

When the program goes into effect on January 1, 2022, the bill for all 420,000 NES customers will automatically be rounded up to the nearest dollar.

The maximum amount a customer can donate is 0.99 per month, or about $ 12 per year.

The revenue from the “Power of Change” program is used for various home improvement costs such as air sealing, duct sealing / replacement, attic insulation, HVAC cleaning and tuning, HVAC replacement and more.

Well heated, cooled, and insulated homes help reduce colds and illnesses, according to the NES.

All customers are encouraged to join the program, but customers can choose to opt out at any time in two simple steps:

  • Log into your NES account online at NESPower.com
  • Switch the toggle “Power of Change” to “off”

Customers can also call Customer Relations at (615) 736-6900 and follow the instructions to log out of their account.


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